# Language support in CoreAI

CoreAI is multilingual on two levels that are worth keeping apart: the language your customers can ask and get answers in, and the language you who run the solution work in. Customers can ask in twelve languages even if the knowledge base only exists in one, and administrators can choose between four interface languages. Here we go through both.

## Part 1: Ask and get answers in your own language

Customers can ask in their own language and get answers in the same language – even if your knowledge base only exists in one language. It is perhaps the most underrated strength in CoreAI.

Imagine all your documentation is written in Norwegian. A Polish worker, a German tourist or an English-speaking customer can still ask questions in their own native language – and CoreAI answers them in that same language, based on the Norwegian content. So you don't need to translate and maintain the knowledge base in ten versions.

### How is that possible?

CoreAI understands the meaning behind a question, not just the words. The semantic search finds the right information in the knowledge base regardless of which language the question was asked in, and the AI is instructed to always answer in the same language as the question. The result is that one knowledge base serves customers across language boundaries.

### The most common languages the assistant answers in

CoreAI supports a range of languages in the assistant itself. Among the most common are:

| Language | Shown as |
|---|---|
| English | English |
| Norwegian Bokmål | Norsk bokmål |
| German | Deutsch |
| French | Français |
| Spanish | Español |
| Italian | Italiano |
| Swedish | Svenska |
| Danish | Dansk |
| Finnish | Suomi |
| Polish | Polski |

In addition, Norwegian Nynorsk and Croatian, among others, are supported – twelve languages in the assistant in total.

### Why this is so useful

For a business with customers or employees across borders, this means language is no longer a barrier, and that the investment in your content delivers value for far more people:

- One knowledge base, many languages. You avoid writing, translating and keeping content updated in several languages – maintenance happens in one place, in one language.
- Broader reach without extra work. International customers, visitors and foreign-language employees get help in their own language from day one.
- A lower threshold for asking. People express themselves best in their mother tongue, and when they don't have to translate the question themselves, they ask better questions – and get better answers.
- Fewer misunderstandings. Answers in one's own language reduce the risk of important information being lost in translation.

## Part 2: Language in the admin panel

While customers can ask in their own language, you who run the solution can also work in an interface in your own language. The administration panels currently support four languages:

| Language | Code | Shown as |
|---|---|---|
| Norwegian Bokmål | nb | Norsk bokmål |
| Norwegian Nynorsk | nn | Norsk nynorsk |
| English | en | English |
| German | de | Deutsch |

### Norwegian in two written standards

As a Norwegian-developed platform, CoreAI takes Norwegian seriously and supports both Bokmål and Nynorsk as full interface languages. Bokmål is set up as the default language, so new users meet a Norwegian interface from the first login. For public-sector organisations with written-standard requirements, the Nynorsk support is a real advantage: employees can work in the written standard they are required to use, not just a translation "on the side".

### English and German for international teams

If you work across borders, users can switch to English or German. English also serves as the system's fallback language: should a text be missing a translation in another language, the English text is shown instead, so the interface is never left empty.

### Language per user – not per system

The language choice is personal. Each user has their own language setting, and the panel is shown automatically in the language they have chosen. This is how the language is decided:

- The user's own, saved language setting is used first.
- If there is no personal setting, the language from the session is used.
- As a last resort, the system falls back to English.

That means a Norwegian and a German colleague can work side by side in the same installation – one in Norwegian, the other in German – without getting in each other's way.

## In summary

CoreAI meets users in their own language – on both sides of the solution. For customers: ask and get answers in twelve languages, including English, German, French, Spanish and Polish, even if the knowledge base only exists in one language. For administrators: work in the panel in Norwegian Bokmål, Nynorsk, English or German, with a personal language setting per user.

One knowledge base. Many languages. No barriers.